* Can Fashion jewelry be a replacement for traditional jewelry?
Each type of jewelry has its own place and importance. While traditional jewelry is still important for weddings, fashion jewelry has become a part of both wedding jewelry as well as for everyday wear. A better way to present it is to say that fashion jewelry is a complement to traditional jewelry.
* Why would one opt for fashion jewelry?
There are many reasons for this, the simplest being that fashion jewelry is pocket-friendly. This makes it possible for one to buy many sets and do mix n match with the dresses worn.
* Is fashion jewelry comparable to traditional jewelry?
Not in terms of the value may be but definitely yes, in terms of looks. The best part is that the fashion jewelry that is there now can replicate different types of Indian jewelry which are there. So, we can wear Polki necklaces and traditional jhumkas at a much lesser cost as fashion jewelry.
* Does fashion jewelry last long enough?
Maintained as per instructions, fashion jewelry can stay for many days. Just the following things have to be kept in mind:-
* Is fashion jewelry good enough to be worn with western dresses?
Fashion jewelry has a huge range in terms of style and designs. There are quirky and modern designs too with coexist with traditional styles. All one has to do is to browse through the selections and choose the right type of accessory for western wear.
* Can fashion jewelry be worn for weddings?
Young girls these days do opt for fashion jewelry for their weddings too. That is because there are many events which are a part of the wedding like Mehendi, Sangeet, Haldi, etc. Fashion jewelry gives them the option to choose different sets for each event at a reasonable cost. Normally fashion jewelry is mixed and matched with traditional gold and diamond jewelry and is being worn. The best part is that the designs and the make of fashion jewelry these days are so perfect that it is almost difficult to distinguish between artificial jewelry and real jewelry. There is a perfect blend between both. This gives the young brides the privilege of wearing a lot more jewelry than they could have otherwise afforded for themselves.
* Which is the best brand for fashion jewelry?
There are many good brands selling fashion jewelry now. One of the leading brands of fashion jewelry is NRI Collection. One can get a huge selection of fashion jewelry at NRI Collection online shopping at a very reasonable cost. It is a reputed brand and is known for the perfect designer jewelry that it offers to its customers which is also a true value for money.
* What if the product gets misplaced/stolen during transit?
All items that we ship are Insured hence please be rest assured that it’s our responsibility to ensure that you receive the ordered product.
* Do you ship to my location/ PIN Code?
We ship to all prominent locations however to be doubly sure about service to your area, please give us a call on +91 9408673592.
* Do you ship to international addresses?
Yes, we ship to all prominent locations in the US, UK, Canada, Europe, SE Asia, and the Middle East. To be doubly sure about service to your region/country, please give us a call on +91 9408673592 Mob / Whatsapp: +91-9408673592.
* What if I don't like the product after buying it?
We follow a 15 day Money Back and Replacement policy. Please refer to http://www.nricollection.com/return-policy/
* What's your Buy-Back / Exchange policy?
We offer a very transparent Buy-back and Exchange policy. Please read it here https://www.nricollection.com/life-time-exchange/
* What are your delivery charges? Ans. Most of the other Online Jewellers offer free shipping, why do you charge for shipment?
Shipments within India are Free and Rs. 14,500/- for International Shipments. We work on wafer thin margins and would request you to compare our prices with any other site and you will immediately realize why others offer free delivery.
Return / Exchange Policy
*Does NRI Collection accept the return of product delivered to us?
Yes. We are committed to giving you a satisfactory shopping experience with any product you have ordered at NRI Collection. If you are not satisfied with any product, we will accept returns within 15 days from the date of delivery.
* How I can request a return?
You can request a return by calling our customer care at 9408673592 or just drop an e-mail at [email protected]. Make sure to mention your order ID in your request. Our executive will guide you for further processing.
* What is the exchange facility provided by you?
NRI Collection allows you to exchange product in case you find the product with a manufacturing defect, damaged, or in a different size. Exchange request can be made by calling our customer care at 9408673592or just drop an e-mail at [email protected]. Once we receive the back product, our team will check the product for the issue mentioned by you. We will send you another piece of the same product if our team satisfies with the standard checks.
* Do I need to ship the return parcel or it will be picked up by NRI Collection?
Once you have made a request for return or exchange and it is accepted by NRI Collection, the company will schedule the reverse pickup of the parcel with our shipping partner. If the shipping partner doesn’t provide reverse pickup services at your location, you need to send the parcel from any prominent courier service available at your location.
* Who will bear the shipping charges for the returned product?
There are NO return shipping charges. In the case of a return courier sent by the customer, NRI Collection shall reimburse courier charges up to Rs. 49/-.
* How will you send the refund of our returned products?
Refund is subject to an inspection of returned products. Once our team is satisfied with the standard check of the returned product we will confirm with the customer about acceptance of the return. Refund will be credited as “Tista Money” into your account (if you have created by registering with us), else we can do a refund via NEFT or online transfer into your bank account within 5 business days.
* What Standard Checks does NRI Collection do when accepting return products from customers?
In the course of product returned/exchanged, all jewelry products are checked by our team. Return policy void if the price tag is broken or tampered with, product damaged in transit due to improper packing by the customer, missing any accompanying accessories. It should have the original invoice and all other stuff sent with the parcel. The product should be in proper and unused condition. It is all subject to inspection by the NRI Collection team.
* Do I have to return the gift when I return the product?
Absolutely Yes. Gifts are part of the item order and must be returned with the original product.
* Can I return part of my order?
Yes, returns are possible at the item level and if multiple items were ordered, the customer can initiate a partial quantity return.
* Is there any exception in the return/exchange policy?
Yes. Orders containing personalized jewelry, customized items, and charms jewelry cannot be returned or exchanged. Products purchased during sales are considered as a final sale and are not applicable for returns. One-time size exchange is applicable during the sale.
Shipping Policy
* What are the Shipping Charges?
Currently, we are giving FREE SHIPPING facility on order value Rs. 500 or more. Shipping charges are just Rs. 49 for the order value up to Rs. 499.
* Are there Extra Hidden Costs (Sales Tax, Octroi, etc.) on products sold by you?
Product prices are always precise and defined. NRI Collection product prices are final chargeable rates as there are no extra hidden charges payable by the customer. Indicated prices are always inclusive of all payable taxes where applicable. However, gift wrapping is charged as it constitutes extra cost.
* What is the Minimum Estimated Delivery Time for Product Orders?
Products are shipped within a specified time and generally delivered within 7 business days. Business days leave out public holidays and Sundays.
* I need to return an item, how do I arrange for a pick-up?
It’s possible to make returns in well-arranged processes by simply contacting NRI Collection. NRI Collection gives a call explaining step by step process of the return process for items. Where applicable our courier and logistic partners facilitate the pick-up of the item. If reverse pick-up is not possible at your location, you can return products through a third-party courier service. All process charges and return costs up to Rs. 49 is met by NRI Collection.
* Does NRI Collection deliver products internationally?
Yes. NRI Collection is focused on India and we will deliver products internationally.
Shopping
* Is it mandatory to have an account to shop on NRI Collection?
No. an NRI Collection account isn’t compulsory, though it helps in a hassle-free shopping experience as well as you will have some exciting benefits. At the time of checkout, you will have two options to choose from. First, check out by login as a registered user, and second, checking out as a guest user.
* Is there any difference between registered and non-registered NRI Collection buyers?
Yes. Registered users have many advantages over non registered users. Advantages of having an NRI Collection account includes access to Tista Wallet and earning Tista Points on every purchase, refer and earn, regular updates on new products, personalized shopping experience, cart/wish list management, order management, return/exchange management through My Account section, recommendations and faster checkout.
Non-registered users don’t have the above advantages. They need to checkout as a guest user. Though, NRI Collection automatically registers them on their first guest checkout. Users just need to activate their account by resetting passwords through the “forgot password” option available in the login window. Now they also can enjoy the shopping experience as a registered user.
* How do I pay for products shopped on NRI Collection?
NRI Collection offers buyers multiple online modes of payment. NRI Collection’s trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times. Buyers can pay through debit/credit cards, net banking, UPI or Paytm using our secured payment gateway.
* Is it also safe to pay through credit/debit card or internet banking on NRI Collection using a smartphone?
Yes. NRI Collection’s mobile website uses secure encryption technology same as the desktop website. Therefore all the transactions made here are safe and secured.
* What do I need to know before getting any order gift wrapped?
1. Gift-wrap option is only available for items listed by Nricollection.com
2. Gift-wrap is chargeable per order
3. Gift wrap orders include invoices for logistical, legal, and octroi /tax reasons.
For buyers and shoppers, what does shopping on NRI Collection exactly entail?
Shopping on NRI Collection avails promise and fulfillment of perfect service. Products are quality checked, stocked, and shipped. This ensures product quality, faster delivery, and hassle-free returns.
Order Cancellation
* How do I cancel an order from Nricollection.com?
If you ordered a product as a registered user, you can cancel the order online by logging into your account. You will find the option for canceling orders in “My Orders”. Canceling orders online is possible only before the product is shipped. If you order as a guest user, you can request to cancel the order by calling our customer care at 7300300100 between 10.00 am to 6.00 pm Monday to Saturday. Make sure to mention your order ID in your request.
* How to cancel the order, if the order status shows “shipped”?
To cancel the shipped orders, please call as soon as possible to our customer care at 9408673592 between 10.00 am to 6.00 pm Monday to Saturday. Make sure to mention your order ID in your request. Once the product is out for delivery, your order can not be canceled from our side. In this case, you can ask the delivery boy to send it back at the time he comes to your place.
* Does NRI Collection deduct any amount for canceled orders?
Your entire order amount will be refunded in case of prepaid order cancellation before shipping. If the cancellation request is made after shipping the product, a refund is processed upon receiving the originally ordered item back from the courier. In this case shipping cost for single side Rs. 49 shall be deducted. Refund will be credited as “Tista Money” into your account (if you have created by registering with us), else we can do a refund via NEFT or online transfer into your bank account within 5 business days.
* Why do I see a disabled ‘Cancel’ link?
A disabled 'Cancel' link means the item is already shipped and the order cannot be canceled online.
* Is there any exception in order cancellation?
Yes. Orders containing personalized jewelry, customized items, and charms jewelry shall be treated as FINAL SALE and cannot be canceled.
Refer & Earn
* What is “Refer and Earn” and how do I get referral Tista Points?
“Refer and Earn” allows you to earn referral NRI Point that can be used to pay for your future purchases.
To earn points, invite your friends to sign up with NRI Collection by sending them your referral code. When your friend signs up with your referral code, they will receive 500 Tista Points. They can immediately use these points to purchase on nricollection.com.
Once they make a purchase and it is delivered to them, you will also get 500 Tista Points in your Tista Wallet that can be redeemed for your next purchase.
To share your referral code:
* How can I use my earned NRI Points?
Your earned referral Points will be added to your NRI Wallet as NRI Points. You can redeem them for your future purchase.
* When my friend and I get referral points?
Your friend will get NRI Points as soon as he signs up with your referral code. He can immediately use these points for purchase on nricollection.com. Points will be added to your account after your friend’s order is delivered to him.
